Last Updated: July 28, 2026
At Corsa Bath Fitting, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns, replacements and refunds are accepted for products purchased through Corsa-shop.com ("the Website"). This policy forms part of our Terms and Conditions.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided the following conditions are met:
- The product is unused, uninstalled and in its original condition
- The product is in its original packaging, along with all accessories, manuals, tags and invoice
- The product is not covered under the list of non-returnable items mentioned in Section 2
- The return request is raised through our customer support before sending the product back
Products that have been installed, plumbed in, scratched, damaged due to misuse, or altered in any way will not be accepted for return.
2. Non-Returnable Items
The following items are not eligible for return or refund, unless found to be defective or damaged upon delivery:
- Products purchased on clearance, sale or as part of a special discount, where explicitly marked as non-returnable
- Custom-made, made-to-order or personalised products
- Products that have been installed or used
- Products without original packaging, invoice or accessories
3. Damaged or Defective Products
If you receive a product that is damaged, defective or incorrect, please contact us within 48 hours of delivery with the following:
- Order number
- Clear photographs or video of the damaged, defective or incorrect item
- Description of the issue
Upon verification, we will offer a replacement, repair or refund, as applicable.
4. How to Initiate a Return
To initiate a return, please contact us at Info@corsa-shop.com with your order number and reason for return. Our team will review your request and share further instructions, including the return address and any applicable pickup arrangements.
Please do not send the product back without prior confirmation from our team.
5. Return Shipping
- If the return is due to a defective, damaged or incorrect product, we will bear the cost of return shipping.
- If the return is due to a change of mind or any reason not attributable to us, the customer will bear the cost of return shipping.
- We recommend using a trackable shipping method for returns, as we are not responsible for products lost in transit back to us.
6. Refunds
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7 to 10 business days.
- For orders paid via cash on delivery, refunds will be processed via bank transfer or UPI, based on details provided by the customer.
- Shipping charges, if any, paid at the time of order are non-refundable, except in cases of damaged, defective or incorrect products.
7. Exchanges
If you wish to exchange a product for a different size, model or variant, please contact our customer support team. Exchanges are subject to product availability and the same eligibility conditions mentioned in Section 1.
8. Order Cancellations
- Orders can be cancelled before they are shipped by contacting our customer support team.
- Once an order has been shipped, it cannot be cancelled, and the standard return process will apply upon delivery.
- In case of prepaid orders, cancellations made before shipping will be refunded in full to the original payment method.
9. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your bank or payment provider, as processing times may vary. If the issue persists, contact us at Info@corsa-shop.com and we will assist you further.
10. Contact Us
For any questions regarding returns, refunds, exchanges or cancellations, please contact us at:
Corsa Bath Fitting Plot No. 4, Gali Number 4, Friends Colony, Industrial Area, Shahdara, Delhi, 110095
Email: Info@corsa-shop.com Website: Corsa-shop.com